Return and Exchange Policy
1. Introduction
At [Optical Lens Theme], we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and exchange policy below.
2. Return Policy
2.1 Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include the receipt or proof of purchase
2.2 Non-Returnable Items
Certain types of items cannot be returned, such as:
- Custom-made lenses
- Prescription lenses
- Gift cards
- Clearance items
2.3 Return Process
- Contact Us: Email us at [insert email address] or call us at [insert phone number] within [insert number] days of receiving your item to initiate a return.
- Return Authorization: We will provide you with a return authorization number and instructions on where to send your item.
- Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection and Refund: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert number] days.
3. Exchange Policy
3.1 Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, follow the process below.
3.2 Exchange Process
- Contact Us: Email us at [insert email address] or call us at [insert phone number] within [insert number] days of receiving your item to request an exchange.
- Exchange Authorization: We will provide you with an exchange authorization number and instructions on where to send your item.
- Shipping: You are responsible for paying for your own shipping costs for sending your item back to us. We will cover the shipping costs for sending the replacement item to you.
- Inspection and Exchange: Once we receive your item, we will inspect it and notify you of the approval or rejection of your exchange. If approved, we will send you the replacement item within [insert number] days.
4. Exceptions
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If you received a defective or incorrect item, we will cover the return shipping costs.
5. Contact Us
If you have any questions about our return and exchange policy, please contact us at:
