Painting Pro crashing IONOS website
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I installed this theme on a site for a client. The installation process caused an error that reads: Error: Cookies are blocked due to unexpected output. I cleared caches and cookies but it did not work. I called the IONOS tech support and the issues were resolved after an hour’s wait. I was told by the tech that the theme was causing the site to crash. They also recommended getting in contact with the theme creators VWthemes. The tech was able to get back into the wp-admin dashboard by creating a test login. The tech also said to try reinstalling the theme. It worked fine for a day then the error returned.
Hi,
Please send your query to our support mail – support@vwthemes.com
Trouble ticket created. Thank you.
Ok responded with a screenshot and URL
What are your support hours?
My local time is Los Angeles PST (-8 GMT)
What times do you support live?
I really want to give your team a chance to make this right but the slow responses is NOT helping.
Please ASAP
Thanks,
Cedric Lonell Haynes
Your support phone number cannot be dialed.
Is this the correct number?
084595 51371
I got another link to the Painting Pro theme from tech support. I installed and attempted to activate but now it says a License key is needed.
This version seems to be stable and working correctly. I will update this thread as closed for now. The issue has not resurfaced after installation and activation.
Version 1.1.6 is being tested.
Thanks for the help!
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